The Best Social Media Platforms for Small Business in 2020 (and Beyond)
Social media is an intrinsic part of any business’ marketing strategy. You don’t need to be a Fortune 500 company and spend thousands on reaping its multiple benefits for business.
No matter how big or small your business is, the social media posting can significantly boost your brand’s awareness, engagement, and sales.
But that’s possible if you’re using the right platform.
Which are the best social media platforms for small businesses? How can such companies make the most of their use? Here is a comprehensive list answering precisely those two questions:
Instagram — the best for visually showcasing your products
Every day, over one billion people log into their Instagram accounts, most of which are Millennials. They use hashtags to search for things they like, particularly products. If you’re a commerce business without an account, you’re missing out on Instagram’s massive market and organic reach.
While Instagram’s core feature is sharing photos, more features and benefits are available by using the platform. The Stories feature a great way to showcase your products. Also, it gives a short glimpse of your business behind the scenes. Your Highlights feature also acts as a display case or show glass for your best products. Additionally, as a small business, you should not underestimate what engaging through comments can do for you as far as building brand-trust goes. You can also reach out to influencers (most of which hang out on Instagram) to review your products, or occasional host competitions, even start your hashtag and make your products go extra viral — without spending a penny, by the way.
YouTube — the best for being found and ranked on Google
As far as search engines go, YouTube is not far behind its parent company, Google. YouTube videos based on the right long-tale keywords are more likely to pop up on the first page of Google Search than on some articles.
And if that wasn’t enough, did you know that as much as 73% of adults use YouTube regularly? Most users are below the age of 50 and are interested in a blend of both educative and entertaining contents. So your videos can be about anything, really, as long as they are relevant to your business in somehow.
So, if you like being in front of the camera and are familiar with keyword research, this platform is perfect for you.
Are you unsure about what content to create? Start with videos about your most popular queries. What do your customers want to know? Host a live Q&A to instantly answer your subscribers’ questions (which can also be an excellent tactic to follow if you want to create a community around your brand). Maybe you can even provide a tutorial of a handmade product you offer, take a tour of your workplace, offer expert tips, and so much more.
Facebook — the best for startups and audiences over 30
Why wouldn’t the most popular social media platform be one of the best for small businesses? Facebook currently boasts over 2.5 billion users monthly, so it’s a great platform for startups looking to break into online realms. While younger generations tend to prefer social media channels like Instagram and TikTok, Facebook remains the most sought-after platform for users over 30.
Facebook Business Pages can function as a business platform until you have your website up and running, equipped with messaging, analytics, and customer service features. Such pages are also useful tools for creating brand awareness.
But what makes Facebook ideal for small businesses and startups is the fuss-free ability to engage with potential customers through comments and direct messages. Take the time to engage with your audience when a post encourages it. It not only increases the visibility of that post. Besides, it strengthens your brand loyalty.
You can also use Facebook features like stories, live streams, and polls to keep your audience excited and interested in your products.
Twitter — the best for B2B marketing and trending content
Twitter may have had its ups and downs throughout the years. However, it ranks comfortably in the top five for B2B marketing. With 145 million daily users looking for a mix of informative and entertaining content, it’s an excellent platform for those who know how to use it. From world leaders and celebrities to popular brands and businesses, Twitter is utilized for its conversational and update-driven aspect.
If you can tie your business into what’s trending in a fun and humorous way, use Twitter. It’s also fantastic for offering customer service. Part of what makes this platform stand out is that it facilitates content variation. Pictures and short videos tend to stand out more, but do not underestimate the power of text. Explore different media types, follow threads, and stay consistent while maximizing this platform.
Pinterest — the best for high-ranking images
Pinterest is a visual search engine. Well-optimized images on Pinterest tend to dominate the first search results page even if the image is nothing spectacular (so imagine what the spectacular ones can do!).
One of its most exciting features is Pinterest’s reverse engine search. What does it entail? It allows users to searches using images. Some of these users make purchases linked to pictures they have liked and pinned. This feature is fantastic if your small business has – or can come up with – excellent visual elements. Vibrant images will draw users to your products or services and generate a ton of traffic for you. But don’t dive into Pinterest marketing without knowing anything about keyword research and SEO.
About 70% of Pinterest’s users are female, so you’ll do better if your brand centers on women and more feminine products. Lifestyle, fashion, arts, and crafts are the niches that perform best on this platform.
LinkedIn — the best for networking and showcasing expertise
LinkedIn is an expanding platform that targets individual professionals and companies alike. It has a higher transactional atmosphere, as its users tend to have a higher net worth than other social media platforms.
Opt to use LinkedIn if you are a professional looking to network or have opinionated or expert content to contribute (like thought-pieces, tutorials, or expert tips). Its in-built publishing platform is also an excellent opportunity to draw in traffic to your website.
You can also use LinkedIn ads to your advantage, as the ads are more tailored to specific professions and levels based on education, experience, or title.
LinkedIn is generally an excellent platform for professionally exhibiting your brand. It also makes an ideal platform for connecting with other companies (B2B).
Social media can either make or break your business. If you’re not social media savvy, you can still reap social media’s multiple benefits for your business by hiring an expert social media manager.
If your find the information worth it, call me now or visit my website.
5 Social Media Statistics All Small Business Owners Should Know in 2020
If you plan to stay competitive with your small business in 2020, then you should be tapping into the power of social media. Social media is a great way to find and engage with your target audience, promote your brand, and make sales — and all this within your budget!
But where are you at when it comes to strategicsocial media marketing?
If you have found a way to make social media works for you, then that’s great news! However, are you maximizing the power of social media marketing efforts?
Statistics gives you the power to make complex decisions. From your choice of social media platform to how you plan your social media strategies, statistics have a role to play.
What are the most important social media statistics to know in 2020? As a small business owner, I’ll walk you through some of the essential statistics you should be very familiar with.
The Total Media Users
More than half the world’s population uses social media in 2020. In actual numbers, over 4.57 billion people use the internet. Out of that number:
Over 3.96 billion people are active on social media. That’s about 51% of the world’s population.
There has been a 10.5% growth in the number of social media users between last year and this year.
When broken down by age groups, 48.2% of baby boomers use social media, 77.5% of Generation X uses social media, and 90.24% of Millennials use social media.
About 99% of people who use social media access it using their mobile phones.
However, three-quarters of social media users still access social media using laptop and desktop computers.
On average, users spend about 6 hours and 43 minuteson the internet daily.
Each of the internet users spends an average of 2 hours and 24 minutes on social media daily.
Facebook is the most used social media platform, with an average of 2.7 billion monthly users.
Why not take this all a step further by looking at the statistics per social media platform.
Facebook Statistics You Should Know
By the end of the second quarter of 2020, Facebook was the leading social media platform. It has over 2.7 billion monthly active users — 1.79 billion of those are active daily. Let’s crunch the numbers even more:
51% of people aged 13 – 17 use Facebook.
76% of people aged 18 – 24 use Facebook.
84% of people aged 25 – 30 use the platform.
79% of people aged 30 – 49 use Facebook.
68% of people aged 50 – 64 use Facebook.
46% of 65+ year olds use Facebook.
Indians are the leading nationality on Facebook with over 290 million users.
They are followed by the United States with around 190 million users.
More women (75%) use Facebook than men (63%).
74% of Facebook users log-in once a day.
Facebook education demographics
61% of people with just high school education or less use Facebook.
75% of people with some college education use the platform.
74% of people with college degrees use Facebook.
Facebook Income demographics
74% of people making over $75,000 use Facebook.
About 72% of people making between $30,000 and $75,000 use Facebook.
69% of those making less than $30,000 use Facebook.
Other statistics to consider
About half a billion people view Facebook stories daily.
15% of Facebook users shop on the platform.
On average, Facebook users click on about 11 ads each month.
There is a high probability that your ideal customers are on this platform. You just have to find them and connect with them.
Instagram Statistics You Should Know
Instagram is one of the leading social media channels, and while its reach might not be as wide as Facebook’s, the numbers are still quite impressive:
43% of women are on the platform, while only 31% of men use it.
About 72% of 13 – 17 year-olds are active on the platform.
Only about 8% of 65+ year-old people use the platform.
As you can probably already deduce, younger users are dominating this particular social media platform.
Instagram Income and Education Demographics
The United States has the most users on the platform with about 130 million users. They are followed by India with about 100 million users.
42% of people making over $75,000 use the platform. 39% of people making $30,000 – $75,000 use the platform and about 35% of people that make less than $30,000 use the platform.
43% of people with more than a college degree, 37% of people with some college education, and 33% of people with high school educationor less use Instagram.
Twitter Statistics You Should Know
While Twitter statistics are a little lower than Facebook’s and Instagram’s, the platform still makes an excellent choice for your growing small business. Here are some stats to know:
38% of Twitter users are ages between 18 – 29 years old while 26% are aged 30 – 49.
Only about 7% of 65+ people are on Twitter.
Twitter is, much like Instagram, targeted mostly towards younger generations. Other Statistics to be aware of include:
While the USA is the country with the highest amount of Twitter users, most Twitter users are outside the United States; specifically 262 million out of the 330 million global users.
More men (24%) use Twitter than women (21%).
Twitter Income and Education Demographics
31% of people on Twitter that make over $75,000, 20% makes $30,000 – $70,000, and another 20% is making less than $30,000 a year.
Only 13% of people with high school education or less are on Twitter. 24% of people with some college education and 32% of people with more than a college education are on Twitter.
LinkedIn Statistics You Should Know
Although LinkedIn is more professionally-oriented and has fewer users than Facebook, Twitter and Instagram, there are still some useful statistics to know about the platform as they may need to be taken into account when deciding on your social media strategy:
51% of LinkedIn users have at least a college degree. While 26% of people on the platform have some college education while only about 9% are those with a high school education or less.
More men (29%) use Twitter than women (24%).
People aged 25 – 30 are the highest on the platform at 44%. Only 17% of 18 – 24 year-olds use LinkedIn, 37% of 30 – 49 year-olds, 24% of 50 – 64 year-olds, and 11% of people aged 65+ use the platform.
Having trouble making sense of all these stats? Unsure how to apply your social media strategy and cater to them? You may want to consider hiring an expert social media manager.
I’m happy to take it all off your plate for an affordable monthly fee. If that sounds good to you, call me now / visit my website.
5 Types of Social Media Content Your Small Business Must Post Daily
You keep hearing about it— Social media marketing. It is essential to your business, especially if you’re looking for a way to increase your brand awareness, customer engagement, lead generation, and more.
But how do you actually do all that in practical terms?
To tap into the real potential of social media, you need to have an effective content strategy. It’s not about posting whatever comes to mind each time you log in to your account. Posting relevant, strategic content that helps boost your engagement and exposure is key to a successful social media presence for any kind of business, big or small.
So what exactly do you post on social media to achieve this?
With experience, you will get the gist of what content works best for your business. Alternatively, you can hire an expert to give you a few pointers or handle your presence for you. No matter what you decide, here are some content-posting ideas you can implement RIGHT NOW to give your small business’ social media presence a real boost:
Asking questions or asking for advice can help enhance your business page’s social engagement, create a means to have conversations among your followers, and receive valuable feedback from your customers.
When you engage with your followers and care enough to ask how they think and feel, it exhibits transparency and shows them that their opinions are valued. It also fosters a sense of familiarity between your business and your followers who will, eventually, come to trust your brand more and more.
You can utilize the comment section under your post to interact effectively with your audience. Another way to engage with them is through replying to their direct messages. If it sounds like much work, hire someone to get the job done for you. It is like merely hiring a customer service, who plays a crucial part in any business.
Many social media platforms provide the option of posting video content. Utilize that option as often as you can.
Videos engage the user quicker than any other form of media. If they’re of good quality, brief, and to-the-point, your followers will most likely sit through the whole thing and react with a like or comment at the end.
If you’re wondering how to use video content for your business, consider the following ideas:
Showcase your new products
Take a tour of your workplace
Shoot videos of happy customers and their testimonials
Create a short trailer of your new product or service launch
Show how you make your products
Create a flash sale or promotion ad
Short videos have been proven to have more engagement than either photo or text posts. Whatever kind of video content you choose, make sure it is quick and sweet.
Sharing content that your followers wouldn’t usually see is an excellent way to give them a clearer image of your business and the processes behind its success.
Post pictures of your workspace, production area, employees, warehouse, or any other thing you wouldn’t usually post on your social media platform — that’s what makes this kind of content so enticing.
Remember all those dancing doctors and nurses during the COVID-19 pandemic? Those videos went viral for a reason—social media users like glimpses into real life, not just what is on display. Make a difference in social media by being transparent, emotional, and objective.
It may go without saying that a commerce business should post photos of their products, but there’s more to it than just that. Find creative ways to share your product photos online.
A business’ product photos should generally be:
Branded (use your logo and color palette)
Consistent to one another as far as style and branding go (while individually unique, each product photo should blend into each other)
Simple and straightforward
Unfiltered and as realistic as possible (though you can enhance the colors, contrast, and brightness)
Aesthetically pleasing, with simple backgrounds and well-coordinated colors
Your product photos should be able to sell your brand as well as themselves. They should be eye-catching while not going overboard on color and graphic elements. Followers should be able to look at one of your product photos and then instantly know it’s yours, share it, and comment on it. Try not to deviate from your brand aesthetic since this would make your page look shabby and unprofessional. If you’re in doubt, always consult a professional.
Previews, Sneak-Peeks, and Teasers
Sharing a preview or sneak-peek of your business’s upcoming product or service is an excellent content idea regardless of what social media platform you’re on. You are essentially advertising the product or service before it is available – and you’re doing it for free (unless you wish to sponsor your post and boost its visibility). You can use this tactic as a means of building excitement and warming up those potential customers.
Big brands love their teaser content and utilize this strategy regularly on their social platforms. They build curiosity around a new product and rouse discussion about it even before its launch. So, why not try it out yourself? Here are some things to keep in mind when you do it:
Do not give too much information away about the new product/service.
Start with small tidbits of information to build tension (words or images out of context, intriguing questions, etc.)
Do not give too much information away about the new product/service
Start with small tidbits of information to build tension (words or images out of context, intriguing questions, etc)
When it comes to product photos, why not use only a fraction of your product in the images until the full reveal
Don’t be afraid to be a little mysterious!
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Facebook is currently the leading social media platform, with about 2.7 billion monthly users as of the end of the second quarter of 2020. That’s about 80% of the total social media users.
Huge, right? But what does it imply for your business?
There are millions of potential customers you can connect with on Facebook. Not only does the platform provide a vast organic reach for your business, but it also cuts across wide demographics. People use Facebook to discover and engage with your business, which is the first stepping stone to converting them into customers.
Facebook provides a platform for your target audience to connect with your business, receive your business ads, promoted content, and more. But you can only tap into these potentials by creating a smart Facebook marketing strategy.
Not sure how to go about that? Here are the detailed, practical steps you can apply for your small business:
Create a Facebook Business Page
It may go without saying, but the first step is to create a business page. You must be logged into a personal account to do this. Choose the right page type for your business account, i.e., Brand/Business or Community Page.
For a fully functional Facebook business page, make sure to also take care of the following:
Create your Facebook Username/Vanity. Use a name that properly represents your business, and that is search-friendly.
Upload a profile picture that represents your business well.
Add a good cover photo.
Complete your About section.
And there you have it! You now have a Facebook Business Page.
Identify Your Main Facebook Marketing Goal
What do you want to achieve with your Facebook marketing? Brand awareness? Lead generation? Prompt customer service? Or sales? Be specific on your main goal, as this will define your content and engagement strategies.
Make sure your goal is SMART – Specific, Measurable, Attainable, Relevant, and Timely. For your Facebook marketing to be effective, you need clear goals tied to some of your business objectives.
Your goals may change from time to time to accommodate new ideas. For example, your marketing goals might change from brand awareness to sales or lead generation. It’s okay to do that; ensure that your content and engagement on Facebook is mostly geared towards that.
Increase Your Organic Reach
Your organic reach plays a big part in the number of people that see and engage with your posts and ads. Organic reach is currently at an all-time low, and it continues to decline. That means you’ve got to put in more effort to generate organic reach for your business page.
Optimize your content to generate attention and shares. Facebook news feed algorithms reward engaging content. So, the more people like, share, and comment on your post, the more visible that post becomes.
Remember to also engage your audience as much as you can on your post. When a person leaves a comment on your post, take your time to respond, and spark a conversation if necessary. Like and comment when people share your posts — don’t be invisible.
Create a Custom Target Audience
Your custom target audience is created from the data of your existing customers. Creating such sub-groups is known as the process of audience segmentation. It is useful when posting content or targeting users through ads.
As a small business, you might be tempted to reach all the Facebook users because you want to increase your organic reach. But that will somewhat reduce your organic reach — even make your business content look a little spammy. Create a custom audience and target them to increase your organic reach with content designed specifically for them. If the content is well thought-through, then these users will promptly engage with it.
Create Relevant and Useful Content
The content you post on your business page should be engaging and geared towards your marketing. Avoid using formal business style and tone. This will put people off and prevent them from engaging with your posts.
Furthermore, don’t make your posts come off as too promotional. Facebook is all about building relationships and forming connections that matter. Posting promotional content alone will not do that. Instead, follow the 80/20 rule; Let 80% of your posts educate, entertain, and inform. Only 20% should be promotional.
Your audience will attract to your brand if you give enough value to your posts. They will also be open to learning more about your product and service in the future.
When unsure, why not use the social media rule of thirds as your compass:
“One-third of your content should share stories and ideas. One-third should be interactive with your customers. The remaining one-third can be used for business promotion.”
Aim for Content Variety
Apart from the usual text post or status post, there are other Facebook posts you can utilize to engage with your customers ,such as:
Photo Posts: As the name suggests, photo posts contain photos and captions. They tend to receive higher engagement than text or status posts and are excellent components of any engagement strategy.
Video Posts: Video posts play automatically in the newsfeed and usually get higher engagement than photo posts. Short, compelling videos can capture your audiences, while longer videos are a great way to share your business story.
Live Video Posts: These are live video broadcasts on Facebook. They are great ways to engage with your audience and give a behind-the-scene of what is happening in your business.
Linked Content Posts: A linked content post is links to content outside of Facebook. This is the easiest form of content to create as all you need to do is copy and paste a URL into your page’s text box. Facebook automatically generates a photo and description for the post.
Poll Posts: A poll gives your audience a chance to vote between two options. This is a great way to engage your followers and audience (everyone loves to share an opinion on social media).
Facebook Stories: This new and trending Facebook feature is a very different type of “post.” Positioned on top of the news feed, it’s the first thing your followers will see. However, it will disappear after 24 hours! This may be a photo or short video that, for whatever reason, is not something you want hanging around your feed indefinitely. About half a billion people view Facebook stories each day.
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12 Versatile Marketing Approaches To Consider When You Need To Do Something Different
The world has changed over the last several months, and businesses of all kinds try to figure out marketing strategies that will work going forward. It may be time to try something new and different from your routine to create energy and get sales moving.
Depending on your industry, there are many options for you to choose from. The choices may not have considered in the past but are worth a look now.
Read on to learn about 12 versatile marketing approaches and choose which of them will work best for your business.
#1 Cause Marketing
What values or beliefs are the heart behind your business? When you know what your business cares most about, you can use cause marketing to get your customers to kill two birds with one stone by purchasing your product or service. For example, for every item purchased, your business will plant a tree. Not an environmentalist? That’s okay. For every service you sell, donate to a local shelter or soup kitchen. No matter what cause you choose to support, this type of marketing goes far beyond brand awareness and reveals the heart of who you are as a company.
#2 Close Range Marketing (CRM)
CRM allows you to send messages about your products or services to customers within a close range of your business. When they’re passing by, why not avail of this quick and easy method to get them in the door?
#3 Relationship Marketing
Want to ditch all the cheesy sales tactics? Your customer base will likely thank you for it. Instead, opt for relationship marketing. Focus your attention on making connections with your customers — whether that’s through face-to-face relationship-building, through social media, or email. Instead of focusing on how to get the sale, focus on the person behind it. You’ll be surprised how easily this method translates into customer loyalty (and even more sales) down the road.
#4 Transactional Marketing
On the other hand, maybe you’re finding that relationship marketing isn’t enough cutting it. Transactional marketing could be the better option, as it focuses on maximizing individual sales transactions through coupons, discounts, and sales.
#5 Word-Of-Mouth Marketing
Everyone knows that word of mouth is a powerful marketing tool. But how can you maximize it for the benefit of your company? Put, when you wow your customers at every turn, you won’t have to ask them to share your company with their friends and families. This means curating a stellar customer experience from start to finish. When you’ve got that down, word-of-mouth marketing is a natural result.
#6 Call to Action (CTA) Marketing
With so much dependence on technology these days, you can’t afford to neglect the web when it comes to your marketing strategy. CTA marketing is a method of getting your online visitors to engage with your brand through your ad or landing page design. Whether it’s to “click here for more information” or to “submit an email addressr to access a promo code,” your CTAs lead your web traffic to where you want them to go.
#7 Email Marketing
When it comes to technology, email marketing is a quick, easy, and inexpensive way to reach many customers with just a few keystrokes. Through this avenue, you can offer discounts, convey new product or service info, announce upcoming events or product launches, or solicit sales.
#8 Event Marketing
Join or create your event to generate some buzz and invite potential customers to engage with your brand. Invite other businesses that complement what you’re trying to achieve, set out brochures and business cards, engage your customers face-to-face, and hype it up on social media. Creating an event marketing is a reliable method to increase brand awareness and turn on-the-fencers into customers.
#9 Inbound Marketing
If your business takes incoming calls for any reason, use this opportunity to sell your products or services. Of course, you’ll need to have a plan for meeting your customers’ needs so that you’re not trying to sell to the wrong audience. However, a little bit of script planning for diverse target audiences can make your inbound call marketing successful.
#10 Freebie Marketing
Everyone loves FREE. With freebie marketing, you simply promote free product or service giveaways to create a buzz around your business. Once your customers have experienced your product or service and come back for more, you can then sell additional products or services to meet their needs and boost your sales.
#11 Content Marketing
Over the past couple of years, content marketing has become somewhat of a must-have for those wishing to boost online brand awareness. This method involved writing and publishing content (such as podcast articles, blog articles, expert interviews, or how-tos) to educate potential customers about your products and services. Of course, they don’t lead directly to a sale in most cases, but they do meet a real need for your audience.
#12 Social Media Marketing
People want to be social on social media. And it says a lot about your business and how much you care for your customers when you reply to your followers’ comments, concerns, or questions. Create that online relationship to boost customer loyalty. And That’s Not All…
Of course, there are countless methods for marketing your business, and as technology changes, we can expect even more. However, the right combination of the methods covered above can take your marketing strategy to the next level. It may be time to shake things up and try something new! __________________________________________________________